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Privacy Policy

Effective Date: October 2025

  1. Introduction

Harmony Flow Music Academy (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled responsibly in accordance with UK General Data Protection Regulation (UK GDPR).

  1. Information We Collect

We may collect the following data when you visit our website or register for lessons:

  • Full name, phone number, and email address
  • Student age and lesson preferences
  • Payment and billing details (processed securely via third-party providers)
  • Communication logs (emails, messages, forms)
  • Device and browser information (for analytics purposes)
  1. How We Use Your Information

We use your information to:

  • Manage lesson scheduling, billing, and communication
  • Provide customer support and progress updates
  • Send lesson reminders and administrative updates
  • Improve our services and user experience
  • Comply with legal obligations (e.g., payment records)
  1. Data Storage & Security
  • All data is securely stored on encrypted servers or trusted third-party platforms (e.g., Google Workspace, Stripe).
  • Payment data is not stored by us; it is handled by secure, PCI-compliant payment providers.
  • Only authorized staff have access to personal data.
  1. Data Sharing

We do not sell or trade your personal information.
We may share limited data only with:

  • Payment processors (e.g., Stripe, GoCardless)
  • CRM or scheduling platforms used to manage lessons
  • Teachers (for scheduling and progress updates)
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent at any time
  • Request a copy of the data we hold about you
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, email us at info@harmonyflowmusic.com.

  1. Retention Policy

We retain student and parent data only as long as necessary for lesson management and legal obligations (typically up to 2 years after your last lesson).

  1. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised “Last Updated” date.